www.genextravelinnovation.com is committed to ensuring customer satisfaction and providing transparent policies. Please review our refund policy below:

1. Booking Cancellations:a. Voluntary Cancellations by Traveler: If a traveler chooses to cancel their booking, refunds will be subject to the terms and conditions of the service providers (airlines, hotels, tour operators, etc.) involved. www.genextravelinnovation.com will apply any applicable cancellation fees as outlined by these providers.

b. Refund Eligibility: Refund eligibility is determined by the policies of the specific service providers and may vary. Genex Travel Innovation will facilitate the refund process in accordance with these policies.

1. Force Majeure Events:a. Unforeseen Circumstances: In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, political unrest, or acts of terrorism, www.genextravelinnovation.com will adhere to the force majeure policies of the service providers. Refunds may be subject to the terms outlined by these providers.

1. Refund Processing:a. Timeline: Refund processing time varies based on the policies of the service providers. Genex Travel Innovation will make efforts to expedite the refund process, but timelines are ultimately determined by the individual providers.
2. b. Method of Refund: Refunds will be processed using the same method as the original payment. www.genextravelinnovation.com is not responsible for any fees or fluctuations in currency exchange rates during the refund process.

1. Refund Request Procedure:a. Notification: Travelers must notify www.genextravelinnovation.com of their intention to cancel and request a refund in writing.
   b. Documentation: Travelers may be required to provide supporting documentation, such as proof of cancellation from the service providers.

Please note that this refund policy is subject to change. Travelers are advised to check for the most current version of the policy at the time of booking. For any inquiries or assistance regarding refunds, please contact our customer service team at support@genextravelinnovation.com.

www.genextravelinnovation.com reserves the right to update or modify this refund policy at any time without prior notice.